Privacy Policy · Sally Something
Effective date: 8 October 2026
1. Purpose
This Privacy Policy explains how S Perkins trading as Sally Something collects, uses, stores and shares
personal information through sallysomething.com, our forms, products and services.
Contact: [email protected]
2. Our Approach to Privacy
We aim to collect only the information we reasonably need and to be clear about what we do with it.
Most Australian small businesses with annual turnover of $3 million or less are not covered by the Privacy Act
1988 (Cth), although some types of small businesses are covered regardless of turnover. Whether or not
every provision applies to Sally Something at a particular time, we aim to handle personal information
consistently with the Australian Privacy Principles where reasonably practicable.
Where the EU GDPR or UK GDPR applies to our handling of a person’s data, we will handle that data in
accordance with the applicable requirements.
3. Personal Information We May Collect
Depending on how you interact with Sally Something, we may collect:
• your name;
• email address;
• information you provide in applications, questionnaires or forms;
• reflective answers provided for The Letter;
• information you voluntarily provide about your family, life, wellbeing or experiences, which may sometimes
include sensitive or health-related information;
• information needed to deliver a group or service, such as availability and communication preferences;
• transaction and purchase information;
• payment information processed by our payment provider (we do not receive or store your full card number);
• communications you send to us; and
• basic technical information generated when you use the Site or our service providers.
4. Why We Use Personal Information
We may use personal information to:
• provide the product, Letter, group or service you requested;
• process applications and, where relevant, form suitable Frazzled & Friends groups;
• communicate with you about an application, purchase, service or enquiry;
• process payments and maintain business and tax records;
• send marketing emails where we have the required consent or another lawful basis to do so;
• operate, secure and improve the Site and our services;
Sally Something Page 1• understand broad patterns in what customers need and improve our offers, without treating private
customer stories as marketing material; and
• meet legal and regulatory obligations.
• We do not sell personal information.
5. Marketing Communications
We send marketing communications only where permitted by law.
Where we rely on express consent, we keep appropriate records of that consent. Marketing emails identify the
sender and include a working unsubscribe option. You can withdraw from marketing at any time, and we will
action unsubscribe requests in accordance with applicable law.
Transactional or service communications needed to deliver something you requested may still be sent even if
you are not subscribed to marketing. We aim to keep service messages separate from promotional marketing.
6. Service Providers
We use third-party providers to operate Sally Something. Depending on the service you use, personal
information may be processed by providers including:
• Firebase / Google Cloud for structured form and application data;
• Netlify for website hosting and server-side functions;
• Flodesk for email marketing, forms and related customer communications;
• Stripe for payment processing where applicable;
• Resend for automated email delivery;
• Google Workspace for business email and related services; and
• WhatsApp / Meta for group communications where you choose to participate in a group using WhatsApp.
• Each provider handles information under its own privacy and security terms.
7. Frazzled & Friends and Group Privacy
If you join a group experience, information you choose to share in calls or group chat will be visible to other
participants. Depending on your WhatsApp account and privacy settings, other group members may also be
able to see information associated with your WhatsApp profile, such as your name, profile image or phone
number.
We ask group members to respect one another’s privacy, but Sally Something cannot guarantee the conduct
of other participants. Please consider this when deciding what to share.
8. Overseas Processing and Disclosure
Some of our service providers operate, store or process information outside Australia, including in the United
States. Their infrastructure may also involve other jurisdictions described in their own privacy documentation.
Where Australian privacy law applies to an overseas disclosure, we will take the steps required of us under
that law. Where the GDPR or UK GDPR applies, relevant international-transfer safeguards will be used where
required.
Sally Something Page 29. Data Retention
We keep personal information only for as long as reasonably needed for the purpose for which it was
collected, to provide services, maintain appropriate business records, resolve disputes and meet legal,
accounting or tax obligations.
Retention periods may differ depending on the type of information.
10. Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised
access, modification or disclosure. We also use established service providers with their own security
measures.
No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
11. Access, Correction and Other Privacy Rights
You may contact us to ask what personal information we hold about you or to request correction of inaccurate
information.
Where applicable law gives you additional rights, including rights to deletion, restriction, objection, portability
or withdrawal of consent, you may ask to exercise those rights.
We may need to verify your identity before acting on a request, and some information may need to be
retained where the law requires it.
Email: [email protected]
12. Cookies and Similar Technologies
The Site and third-party services embedded in or connected to it may use cookies or similar technologies that
are necessary for functionality or provided by the services we use.
If we introduce analytics, advertising or other non-essential tracking that requires additional notice or consent,
we will update our practices and this policy as appropriate.
Your browser may also allow you to control or delete cookies.
13. Children
Sally Something is primarily intended for adults. We do not knowingly ask children under 16 to provide
personal information directly through our products or services unless a particular service clearly states
otherwise and appropriate arrangements are in place.
If you believe a child has provided personal information to us unexpectedly, contact
14. Privacy Complaints
If you have a concern about how we have handled your personal information, please contact us first at
[email protected] so we can investigate and respond.
Where the Privacy Act applies and you are not satisfied with our response, you may be able to complain to
the Office of the Australian Information Commissioner. If EU or UK data protection law applies, you may also
have the right to complain to the relevant supervisory authority.
Sally Something Page 315. Changes to this Policy
We may update this Privacy Policy when our business, technology or legal obligations change. The current
version will be published on the Site with an updated effective date.
16. Contact
S Perkins trading as Sally Something
Email: [email protected]
Prepared as Sally Something’s working website policy. This document is not a substitute for individual legal advice.
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